Our Pajamas brand of service make our clients
E X T R A O R D I N A R Y

PAJAMAS BRAND OF SERVICE (ROCCHER)
We are proud to deliver our services in an extraordinary and heroic (EH) way.

Relationship
We maintain extraordinary personalized client relationship by assigning a key accounts manager for every client. We also provide weekly status updates on our engagement.

Options
We never put our clients on a dead-end. We always provide at least 3 options to resolve issues or concerns.

Communication
We do fast reply (phone-in and email concerns) upon reading the message. We give updates within 24-48 hours for pending communications. We also provide clients access to Client Happiness Team (CHT) for concerns not immediately addressed by the engagement team.

Commitment
We are dedicating ourselves to achieve the mission and be the extraordinary and heroic that we can be, go the extra mile while constantly improving ourselves and our service.

Humility
We accept mistakes, act on issues and move forward. We do not blame other people. We adopted the “keep rolling” mindset

Extrapositivism
Whatever challenges we are facing, we maintain a positive attitude in the workplace and fill our minds with positive inputs on a daily basis. We believe that all problems have solutions, on which we receive gift every time we resolve them.

Relentless
We are persistent, determined, tireless and nonstop. We are determined to reach our goals and we refuse to give up whatever the challenges are